Frequently Asked Questions

What is Clean Water Forward?

Clean Water Forward is a Metropolitan Sewer Subdistrict (MetroConnects) initiative to address aging wastewater infrastructure and sewer capacity issues in Greenville County and to create a sustainable, well-maintained and reliable wastewater system.

Who is MetroConnects?

MetroConnects is focused on keeping its wastewater collection system in good operating condition so that customers can count on reliable sewer service. MetroConnects closely monitors the condition of our systems through proactive maintenance and inspections in an effort to prevent problems from occurring. Visit https://metroconnects.org/ to learn more.

How are the Mill Village sewer rehabilitation projects being paid for?

MetroConnects is working diligently to advocate and secure funding. To help mitigate the cost of the Mill Village projects, MetroConnects underwent a rigorous process of applying for federal and state grants. Through strategic partnerships and diligent advocacy efforts, MetroConnects has secured funding totaling $13 million for the Mills Mill Village project, with contributions as follows:

 

  • $10 million from the South Carolina Infrastructure Improvement Investment Program (SCIIP) Grant
  • $1.5 million allocated from Greenville County’s American Recovery Plan Act (ARPA) Funding
  • An additional $1.5 million provided by MetroConnects as the required match for the SCIIP Grant
What part of the sewer is MetroConnects responsible for?
Laterals are pipes that carry used water from your drains and toilets to the main sewer line. The wastewater then travels through the main to a sewer treatment plant to be cleaned and reintroduced into the environment.

Homeowners served by MetroConnects are responsible for the portion of the lateral that starts at the public right-of-way and connects to the house. MetroConnects takes over the maintenance of laterals from the public right-of-way. We keep things in tip-top shape as wastewater moves from these public portions of the laterals onto Metro-operated mains. Eventually, these mains meet up with trunk lines, a larger diameter line, operated by ReWa, your wastewater treatment provider. From there, ReWa takes over and the wastewater heads to one of its treatment plants to be cleaned.

Why is it necessary to replace or relocate sewer pipes in the Mill Villages?

One of the most critical aspects of Greenville’s aging infrastructure is buried underground. Out of sight, and usually out of mind, we are only reminded of the importance of wastewater systems when they fail. In pockets of Greenville County, pipes that were installed a century ago are still in use today.

The replacement of these wastewater collection systems will support a healthy and safe community by eliminating health threats and environmental hazards from wastewater leaks and manhole overflows. In addition, it will aid in removing excess rainwater from the wastewater system, keeping rates affordable in Greenville County and providing sustainable infrastructure for Greenville County’s future.

Visit Our Work to read more.

Where are Clean Water Forward initiative projects taking place?
The Clean Water Forward initiative will address aging wastewater infrastructure and sewer capacity issues in Greenville County along the mill crescent and create a sustainable, well-maintained and reliable wastewater system. Project areas include replacement of the wastewater collection systems in Mills Mill Village, Dunean Mill Village, Union Bleachery Mill Village, and Judson Mill Village.
Why are there three charges on my water bill?

In the past, when you opened your water bill, you likely would have seen charges from two entities: Your water service provider and Renewable Water Resources (ReWa). Your water service provider maintains your drinking water and the pipes that bring it to you. ReWa is responsible for cleaning the wastewater or “gray water” that is flushed down your toilet, or goes out through your drains from your shower, sink and washing machine, at their wastewater treatment facility or water resource recovery facility (WRRF).

MetroConnects charges include a base fee of $11.72 and a volume fee of $1.65 for every 1,000 gallons of water used. See MetroConnects’ rate calculator to estimate your monthly payment.

Now that Metro handles your wastewater collection, you will also see the charge from us on your water bill (see “Monthly Billing” above). This pays for the maintenance, rehabilitation and operation of the pipes that carry gray water from your house to the wastewater treatment plant or WRRF. If you are interested in learning more about what service lines Metro maintains, see “Understanding Your Lateral: Why it Matters to You.” You can also find information on the MetroConnects website about customer programs that could help you save money on your water bill.

If you find that your water bill is an undue financial burden, remember, there are programs available to help. Financial assistance is available through Sunbelt Human Advancement Resources at (864) 269-0700 or through the Salvation Army Help to Community Program at (864) 235-4803.